Role Plays - Impro Australia Use the Role-Play Scenario: Discrimination to practice being an ally in a discriminating workplace situation. For this task, you are required to reflect on your own attitudes, beliefs, and perceptions of cultural diversity in the workplace (if you are a classroom-based student, think about your experiences so far while undertaking your work placement, or your experiences when working in a previous role). The Best Methods for Teaching Excellent Communication ... Type: Race Relations (Not to be disclosed to RA-in-training) Encourage Proactive Bystanders Customer Service Scenario 1: Angry customer. Managers have a direct impact on the employee experience, so they must make inclusion a priority and demonstrate fairness in their management style. Role-play. 13 The learner can then focus on this one . I presented them with the following scenarios and asked them to discuss (argue?) The expectations of top management will play a major role in managing workforce diversity well. Students are asked to first assume the role of a manager and confront . CHCDIV001 Work with Diverse People Simulation Observation Answers . In this blog post, diversity and inclusion expert (and 2019 MBE) Joanna Abeyie explores the differences between each element and how they relate to all workplaces. Activities for today: 1. Articles - Corporate Roleplay Actors and Training A short extract from the Diversity Challenge a Skill Boosters video and e-learning training resource from Inclusive Learning. Jane works as a cashier at a small grocery store. Diversity Training Case Scenarios Case 1 Andy Attitude is a white male agent who has made up his mind not to participate in the diversity training at staff. PDF Employment Discussion Scenarios - ECNI Stage 3: Point to your own and the customer's professionalism and politely ask him to focus on topics related to your service and products. A Roundup of the Best Diversity Activities to Bring Your ... PDF the global scenarios series - TrainingABC CHCDIV001 Work with Diverse People Final Assessment-3 Answers Scenario 1. Managers and Supervisors, What Do You Do When … A co-worker from another department keeps asking one of your people out, and brings candies. 7 Tricky Work Situations, and How to Respond to Them Collaboration Role-Playing Scenarios Develop a plan to address one of the following situations that could arise during a collaborative project. In India too, the story is no different. Below are some Diversity "Behind Closed Doors" or BCD scenarios that I wrote for my department's Fall Training. Beyond diversity and inclusion. You can have the group elect a person to do the role play, or they can all act as one person and support each other through the scenario.! For instance, in my current position, we make a great effort to hire a diverse range of individuals with physical disabilities. HR Challenges: 3 Real-Life Examples That Will Transform Your Diversity Practices. Found a mistake? Confront the white supremacist culture that created this type of environment, even when it means having to acknowledge the role you play. The Advocate. Her shift finishes at 3pm, but she can't leave until her co‐worker, Melissa, takes over from her. Since most small businesses don't typically have dedicated customer service reps, the person needing to know these customer management skills should also participate in the role-playing scenarios we'll cover later. 76-84. maledive.ecml.at | Teaching the language of schooling in the context of diversity Scene 1. In yesterday's Advisor, we presented several sexual harassment scenarios for training. In this worksheet there are seven different role play ideas for students to perform in the classroom. Know your role: It is important not to make assumptions. It is divided into three main parts: the paper describes benefits of diversity management, leader's role and the challenges which leaders face while playing the role in the diverse management. I shared three scenarios and a moral compass technique September 5th, and three more scenarios last week. Create a code of conduct for meetings and any shared communication medium including email, chat, Slack, and so forth. They were designed to work in pairs, but some of them can also be used in groups so that you can use them for different levels. An angry customer is something just about every seasoned business owner has witnessed. Our customized, interactive scenes play a central role in many of our trainings. Encouraging discussion at many levels will help integrate diversity into the workplace. 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. In this technique, our trained performance educators portray believable characters in relateble situations, struggling to effectively navigate the pressures and decisions of living and working in a diverse world. Identify the performance issue: see scenario page including i.e tardiness, missing project deadlines, withdrawing from work, work with multiple mistakes, less engagement, performance issues, behavioral issues and not taking responsibility for mistakes. First, is the value of recognizing and understanding generational and life-stage differences across your employee and customer populations, and the second is the increased impact and capabilities of deliberately building a generationally diverse team. There are two important aspects of generational diversity to understand in evaluating the applicability to your organization or team. Taylor has been 33 2A Provide a role model for others that demonstrates respect for diversity 34. Assessment Task 2 Responding to diversity (Role Play) SMART TAFE His co-worker Jimmy often comes late to . Customer Service Scenario 1: Angry customer. Ten scenarios allow students to practice addressing employee issues ranging from suspected employee theft to personal hygiene. In role play, students may participate as culturally diverse patients or as nurses encountering patients from different cultures. Learning checkpoint 1: Research diversity in the workplace 28. Scenario: Below is a scenario where you either develop a map by working in groups or role play accordingly as asked in the scenario. Role-Play Scenario: Discrimination. He is hardworking and always on time at work. Module Eight . (2000b), "The Neglected Element: Teaching Culture in the EFL Classroom", NovELTy , Vol. Unlike teaching "hard" skills, delivering courses on employment equity and workplace diversity involve impacting upon belief systems that participants might hold. Workplace Ethics Training Activity #2: Role Play Touchy Situations and Crucial Conversations This activity is best suited for difficult situations that arise quickly and require a prompt response. People call in with questions that would be really easy to turn into role play scenarios. 7, No.1, pp. Role Play Implicit Bias in workplace scenarios 1. Workplace Etiquette Worksheet - Scenarios Case Scenarios for Discussion 1. The "how" can leverage empathy-building, role-playing, and perspective-taking scenarios showing interactions between managers and employees, employees and each other, and employees and customers can help illustrate both inclusive and exclusive behaviors and interactions. Being able to problem solve and find the best solution for both sides." Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace. Katie is the COO of a hospitality company. Role-play is an appropriate instructional strategy for this particular training topic, for the following reasons: • Bullying in the workplace education needs to promote learning in both the affective and cognitive domains, which role-play accomplishes. All Students: Role Play . IA can also provide facilitators to moderate role-play sessions and assist in the post-scenario assessment. GE Foundation Workplace Skills Program - Module 6 2 Table of Contents . So, one of the best activities for promoting diversity and inclusion in your own workplace may be to assign diverse groups of people to the same team and have them actually work toward a common goal. I got a follow-up phone call to say that I had scored the highest marks and would be sent a written job offer. If you play sports, your team will have practices and scrimmage upcoming opponents. Simon works as an engineer in a software firm and loves his job very much. 1. Interactive Scenes With Hot-Seating and Role Play. The purpose of this role play is to look at these differences and find a way to show common understanding and respect. The ReadySet Ally Skills workshop positions people of all backgrounds, identities, and genders to successfully undertake allyship at work and beyond. If you're a small-business owner, there are are any number of unforeseen challenges you must prepare for. Summarise responses on the board or on butcher's paper. Workplace conflict is common among nurses globally. But young people want their role models to have it all - from an exciting career to a happy family life, wealth, fame and leisure. Experiencing Diversity: Experiential Exercises for use in Multicultural and Diversity Workshops Edited by Jeff E. Brooks-Harris, Lori E. Davis, & Rosemary E. Simmons Circles of Diversity GOAL: The goal of this exercise is to look at the ways that individuals feel both included and marginalized based on various identities and to simulate the